Data Privacy Policy

At Crusado Casino, we respect your privacy. This policy explains what information we collect when you use our website and account services, how we use it, and the steps we take to protect it. It also explains the choices available to you regarding your personal information.

Types of data we collect

We collect information you provide directly, information generated when you use your account, and technical information from your device and browser. The details we hold depend on how you use our services.

Personal data

Personal data may include your name, date of birth, contact details, account details and information you provide when we ask you to verify your identity. If you contact support, we may keep your messages and the information needed to respond.

Technical data

When you visit the website, we may collect your IP address, browser and device details, pages viewed, and information about how the site performs. This helps us maintain the service, investigate errors and protect accounts from unauthorised access.

Transactional data

We may record deposits, withdrawals, payment method details, account balances and other account activity. Payment providers may also process information needed to complete a transaction. We do not need you to send payment credentials through support messages.

How we use your information

We use information to manage accounts, process transactions, provide support and respond to requests. We may also use it to verify identity, review account activity, keep records and address security concerns. Where we use website activity to improve navigation or fix problems, we aim to use only the information needed for that purpose.

How we protect data

We use access controls and other security measures to help protect information against unauthorised access, loss or misuse. Access to personal data is limited to people and service providers who need it for their work. We keep information only for as long as it is needed for the purposes described in this policy or to meet applicable requirements. No online service can eliminate every security risk, so please keep your account details private.

Cookies and tracking technologies

Cookies and similar technologies help the website function, remember settings and show us how visitors use its pages. Some are needed for account features and security; others may help us understand site performance. Your browser settings may let you manage or block cookies, although doing so can affect how parts of the website work.

Your privacy rights

You can ask to access the personal data we hold about you or request a correction if it is inaccurate. You may also ask us to delete information. We will review deletion requests alongside any need to retain records for account, security or other applicable purposes. We may ask you to confirm your identity before acting on a request so that we do not disclose or change another person’s information.

Sharing information with third parties

We may share information with providers that support payments, identity checks, website operations, security and customer support. They should receive only the information relevant to the service they provide. We may also disclose information where required to address a valid legal request or protect the rights and safety of users and the service.

Changes to this policy

We may update this policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to stay informed about how we handle your information.