Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. We can help with verification, deposits and withdrawals, setting limits and any site queries. Contact us via live chat, email or phone and we’ll respond promptly during our hours. If you need help with promotions or VIP requests we’ll direct you to the right team. Our team works to resolve issues efficiently and courteously and we aim for clear, helpful replies.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, priority via email) |
| General enquiries | [email protected] (response within 24 hours on weekdays) |
| Affiliate enquiries | [email protected] (partner team, replies within 48 hours) |
| Phone | +44 20 7946 1287 (Mon-Fri, 09:00-22:00) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-22:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or cases requiring documents or explanations. Please send messages to [email protected] with a clear subject line, your account ID and up-to-date contact details. Including these helps us process requests faster and reduces delays when verifying information or handling payments and documentation.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Live chat gives immediate help for common questions, while email requests are typically handled within 24 hours. Complex cases such as account verification, payout investigations or technical issues may take longer while we gather information and coordinate with third parties. We'll keep you updated on progress until the issue is resolved.
Feedback
Help us improve Crusado by sharing your feedback, suggestions or ideas. We read every message and use player input to refine features, promotions and support. Send comments via the feedback form or email to [email protected], and we will review them carefully. Your reports help shape site updates and make gameplay smoother for everyone.