Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and enjoyable. We take player protection seriously and provide practical tools and clear information so customers can manage their activity, spending and time spent with us. If you ever feel gambling is becoming a problem, we encourage you to use our controls and to seek support.

Player protection principles

Our approach is to promote safe, controlled play. We use straightforward checks and voluntary controls to help prevent harm. We respect players' choices and privacy while acting quickly when behaviour suggests a risk. Our team is trained to respond to concerns in a non-judgemental way.

Activity-control tools

We offer a range of account tools so you can set and adjust limits at any time. These controls are accessible from your account and take effect immediately or within a short processing period as stated on the controls page.

Deposit limits

You can set daily, weekly and monthly deposit limits. Limits can be increased only after a cooling-off period and any decrease takes effect immediately. Setting a low deposit limit is an effective way to control spending.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These help manage risk and reduce the chance of chasing losses. Loss limits apply to net losses across your account.

Time limits and account breaks

Set session or daily time limits to control how long you play. We also offer short account breaks for a few days and longer temporary blocks. Time limits can be useful when you want to stay in control without stopping play entirely.

Self-exclusion

If you need a longer break, you can self-exclude for a fixed period. During self-exclusion your access to the account is blocked and you will not receive marketing communications. We provide guidance on how to reactivate an account only after the exclusion ends and following required checks.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to fund play, neglecting responsibilities, or dramatic changes in mood related to gambling. If you or someone you know shows these signs, consider using limits, taking a break or seeking professional help.

Tips for maintaining control

Plan your spend in advance, only play with affordable amounts, set time and deposit limits, avoid gambling when stressed or under the influence, and use account tools to stick to your plan.

Professional help and support organisations

If you need extra support, contact recognised organisations such as GamCare, Gamblers Anonymous or your NHS gambling support service. These organisations offer confidential advice, helplines and treatment options. If you are in immediate distress, contact local emergency services or your GP.